During the early part of 2006 we carried out a client questionnaire to find out what you think of the services we are providing. It gave us a lot of useful information on how to improve our services as well as what really matters to you. We will now make some improvements in the areas you highlighted as weaknesses and carry out further questionnaires in the future to monitor our progress.

We were very pleased that most of our clients were very satisfied with the way the practice is run and below are just a few of the comments made. The full report is available by using the link.

Questionnaire report 2006 (31k)

Some comments from the survey:

“Please keep up the good work”

“I’ve been with Garston Vets ever since I had my first cat about 30 years ago. I cannot fault the treatment given to all my cats over the years. I hope Garston Vets continues in the same manner as before.”

“It’s a lovely vets to bring your sick animals to. The staff are friendly and helpful. Thank you.”

“Could do with a price list.”

“Overall an excellent practice and quality of care given to animals”

“I would and happily have recommended the practice to friends, if not for the care that was given to my much loved cat following an RTA he would not be with us. Thanks again.”

“I have used the veterinary group for over 5 years and have always found the treatment of the highest standard. Thank you very much.”

“Visiting for over 40 years we are always happy with care of many pets, various types of animals. Only once not happy.”

“99% satisfied with the service. Unfortunately I find prices high. I understand technology costs but I feel animals are suffering enough and the unscrupulous owners will not get their animals treated.”

“A list of fees for regular consultations + vaccinations etc displayed would be helpful.”

“Great practice, excellent staff. Top marks. Excellent service.”